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Our Commitment to Your Privacy

At How Recovery, we are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, and safeguard the personal information you share with us through our website and during the course of our professional relationship.

Information We Collect

We may collect the following types of information:

  • Personal Identification: Name, email address, and phone number when you book an appointment or use our contact form.

  • Clinical Information: Brief notes regarding the nature of the support you are seeking (e.g., addiction counseling or family support).

  • Usage Data: Technical information such as your IP address and browsing behavior to improve our website’s functionality.

How We Use Your Information

Your information is used strictly to:

  • Provide and manage your counseling and case management services.

  • Communicate with you regarding appointments or inquiries.

  • Ensure compliance with professional and legal standards in the field of addiction and mental health counseling.

Confidentiality and Disclosure

We maintain a 100% confidential environment. We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following rare circumstances:

  • Safety: When there is a clear risk of harm to yourself or others.

  • Legal Requirement: When required by law or a court order.

  • Consent: When you have provided explicit written permission to share information with a third party (such as a doctor or family member).

Security

We implement industry-standard security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time.

Contact Us

If you have any questions regarding this Privacy Policy, please reach out to us through our contact page.

1. Professional Limits of Confidentiality

  • Safety & Harm: Disclosure is required if there is an imminent risk of a client harming themselves or others.

  • Abuse Reporting: Legal obligations exist to report the suspected abuse or neglect of a child or vulnerable adult.

  • Court Orders: Information may be shared if a court of law issues a valid subpoena or order.

2. Crisis & Emergency Disclaimer

  • Not a Crisis Line: This website and its contact forms are for non-emergency inquiries and appointment scheduling only.

  • Immediate Help: If you are experiencing a mental health crisis or a life-threatening emergency, please call 911 immediately or visit the nearest emergency room.

3. Cancellation & No-Show Policy

  • 24-Hour Notice: We require a minimum of 24 hours’ notice for all cancellations or rescheduling requests.

  • Late Fees: Appointments cancelled with less than 24 hours’ notice may be subject to a full or partial session fee.

4. Consent for Virtual Care

  • Secure Platforms: We use encrypted, PHIPA/PIPEDA-compliant platforms for all virtual counseling sessions to ensure your privacy.

  • Client Responsibility: Clients are responsible for ensuring they are in a private, quiet location for their virtual sessions.